Help Center

Mkpro88 FAQ — All your questions answered in one place

From registration and payments to bonuses and gaming — you'll find answers to all your questions right here. Can't find what you're looking for? We're always here to help.

All Account Payment Bonus Games
0+
Answer
0
Category
0/7
Live Support
0m
Average Response Time
  1. Home
  2. FAQ

What our members ask most

Thousands of members play on mkpro88 every day — from new users to seasoned regulars, everyone has questions. How do I register? Can I deposit with bKash? What if I forget my password? When will I receive my bonus? We've gathered all the answers in one place.

This FAQ page is updated regularly. If you can't find an answer to your question, reach out to us via 24/7 live chat or email — we're happy to help.

👤
Account & Registration

All questions related to opening a new account, login issues, password resets, and KYC verification.

View Questions
💳
Deposits & Withdrawals

How to deposit and withdraw via bKash, Nagad, and Rocket — methods, timelines, and everything you need to know.

View Questions
🎁
Bonuses & Promotions

How to claim your welcome bonus, cashback, referral bonus, and other promotional offers.

View Questions
🎮
Games & Betting

Which games are available, rules, betting limits, and general gaming questions.

View Questions
🔒
Security & Privacy

Questions about account security, privacy of personal information, and safe gaming.

View Questions
📱
App & Technology

Everything you need to know about downloading, installing, and updating the mkpro88 app, plus technical troubleshooting.

View Questions

No results found. Try a different keyword or contact our support team directly.

View all questions →
Account & Registration
7 Questions

Signing up at mkpro88 is quick and simple. All you need is:
  • Full Name: As it appears on your National ID card.
  • Mobile Number: A Bangladeshi number (01XXXXXXXXX).
  • Email address: An active email address.
  • Date of Birth: You must be 18 years of age or older.
After registration, you'll need to verify your account with an OTP sent to your mobile. The whole process takes just 2 minutes. For more details, Registration Page See more.

No. mkpro88 allows only one account per person. If multiple accounts are created, all of them will be suspended and any balance may be forfeited. Different members of the same household may open separate accounts, but using the same device or payment method will trigger a verification process.

Login page click the "Forgot Password?" option. An OTP will be sent to your registered mobile number, or a reset link to your email. Use it to set a new password. If you run into trouble, contact us via live chat or at support@mkpro88.net.

KYC (Know Your Customer) is an identity verification process that protects your account from fraud and is required for larger withdrawals. To complete KYC, you'll need to submit photos of both sides of your National ID along with a selfie holding your NID. Verification is typically completed within 2–24 hours.

An account may be suspended due to security concerns, a terms and conditions violation, or incomplete KYC verification. Email support@mkpro88.net or reach out via live chat — we will explain the reason and guide you through the resolution process.

Name changes are generally not permitted, as your name is verified against your KYC documents. However, if you need to update your mobile number or email address, please contact support — changes can be made after your identity has been verified.

OTP delays can happen for a few reasons: weak network, blocked SMS, or a SIM-related issue. Wait 1–2 minutes, then click "Resend". If it still doesn't arrive, contact support — we'll verify your account through an alternative method.
Deposits & Withdrawals
7 Questions

After logging in, go to the "Deposit" option. Select bKash or Nagad as your payment method. Send the specified amount to mkpro88's merchant number. Copy the transaction ID, enter it in the form, and click "Confirm". Your balance is typically updated within 5–15 minutes.

Deposit: Minimum ৳100. No maximum limit, though your chosen payment method's own limits will apply.
Withdrawal: Minimum ৳500. A daily maximum withdrawal limit may apply — check your account dashboard for details.

Standard withdrawals are processed within 5–15 minutes. However, first-time withdrawals or large amounts may require KYC verification, which can take up to 24 hours. Requests submitted after midnight may be processed the following morning.

First, wait 15–30 minutes. If the funds still haven't arrived, contact support with your transaction ID, amount, and time of transfer. Keep a screenshot of your bKash/Nagad confirmation message handy — it will be useful.

Sending to the wrong number or providing an incorrect reference may result in the deposit not being credited. If this happens, contact support with proof of the transaction.

mkpro88 supports the following payment methods:
  • Mobile Banking: bKash, Nagad, Rocket
  • Bank Transfer: Selected Bangladeshi Banks
Any new payment methods will be announced on the promotions page.

Withdrawals are typically rejected due to incomplete KYC, unmet bonus wagering requirements, or a need for account verification. If your withdrawal is rejected, you'll be notified via email or SMS with the reason. Follow the instructions provided or contact support for assistance.

mkpro88 does not charge any deposit or withdrawal fees. However, your payment provider (such as bKash or Nagad) may apply their own transaction charges in accordance with their policies.
Bonuses & Promotions
6 Questions

After registering on mkpro88, your welcome bonus is automatically credited to your account upon your first deposit — no separate claim required. Visit the current Promotions page for bonus amounts and terms.

A wagering requirement means you must place a specified amount in bets before you can withdraw bonus funds. For example, a 10x wagering requirement on a ৳100 bonus means you need to wager ৳1,000 in total before withdrawing. Each bonus comes with its own terms — Promotions page View details.

Yes. Through mkpro88's referral program, you can earn bonuses by referring friends. Share your referral code or link with a friend. Once they register and make their first deposit, a referral bonus will be credited to your account. For current referral bonus details, Promotions page See more.

Each bonus has its own validity period. Welcome bonuses typically expire within 7–30 days. If the wagering requirements are not met within that time, the bonus will be forfeited. The expiry date is always stated in the bonus details.

At set intervals (typically weekly), a percentage of your net losses is credited back to your account as cashback. Cashback is added automatically — no separate claim is needed. For current cashback rates and terms, Promotions page See more.

Yes. You can opt out of a bonus at the time of deposit if you'd prefer not to take it. Depositing without a bonus means you can withdraw at any time with no wagering requirements. If a bonus has already been credited, let support know — it can be removed.
Games & Betting
6 Questions

mkpro88 offers a massive game library:
  • Slots: Video slots with thousands of themes.
  • Live Casino: Baccarat, roulette, and blackjack with real dealers.
  • Sports Betting: Cricket, football, badminton, and many more.
  • Lottery: A variety of lottery games.
  • New Games: New games are added all the time.

Start by checking your internet connection. Refresh the page and clear your browser cache. Try a different browser. If you're using the mobile app, close it completely and reopen it. If the issue persists, contact support with the game name and time of the problem.

Once you log back in after your connection is restored, your game results and bet history will be accurately recorded — everything is saved server-side. If something looks incorrect, contact support and we'll review the game logs.

Live Casino lets you play with real dealers via live video streaming from an actual studio. You can join from your mobile or computer. A fast internet connection will give you the best experience.

the Betting page Go to Sports Betting. Select your preferred sport (cricket, football, etc.). Add odds from ongoing or upcoming matches to your bet slip. Enter your stake and confirm the bet. You can place a bet as long as your account has sufficient balance.

Yes. mkpro88 uses RNG (Random Number Generator) technology, which is independently audited by a third party. Live games are managed by real dealers in real time. No outcome is predetermined.
Security & Privacy
5 Questions

Yes, completely safe. mkpro88 uses 256-bit SSL encryption — the same level of protection used in banking. Your personal information is never shared with third parties. Balances are held in separate trust accounts. Learn more in our Privacy Policy Read more.

Please note:
  • Mkpro88 will never ask for your password or OTP over the phone or via SMS.
  • Always go directly to mkpro88.net by typing it into your browser — never click on links from unknown sources.
  • If someone claims they'll give you a bonus in exchange for money, it's a scam.
  • If you notice anything suspicious, contact support immediately.

Log in to your account and go to "Security Settings". Enable the "Two-Factor Authentication" option. From then on, you'll receive an OTP on your mobile with every login — adding an extra layer of protection. We strongly recommend keeping this enabled.

Change your password immediately. Then email support@mkpro88.net or contact us via live chat. We will review your account's recent activity and secure it if necessary. The sooner you report it, the faster we can resolve it.

Yes. mkpro88 operates under an international gaming license and undergoes regular third-party audits. You can find our license details at the bottom of the page. About Us Find more details on this page.
App & Technology
5 Questions

Download the mkpro88 app directly from our Download Page Both Android and iOS versions are available. If you can't find it on the Play Store or App Store, no worries — the download page has a direct download link.

To install a third-party APK on Android, you need to allow "Unknown Sources" or "Install Unknown Apps." Go to Settings > Security > Unknown Sources and enable it. Download the APK file and install it. For security, you can turn off Unknown Sources again after installation.

When you log in, a notification will appear automatically if an update is available. Click "Update" to install the latest version. Or go directly to the Download page and download the latest version.

Try the following steps: Restart your phone. Clear the app's data and cache (Settings > Apps > mkpro88 > Clear Cache). Uninstall and reinstall the app. Check your device's available storage and RAM. If the problem continues, contact support with your device model and Android version.

Both options offer the full range of features. However, the app comes with a few extras: faster load times, push notifications for bonuses and new offers, and fingerprint login support. For regular mobile users, the app is the recommended choice.

Didn't find your answer?

Our 24/7 support team is always ready to help — no question is too small. We'll get back to you with an answer.

Register Now App Download
By Category
Most Asked
1
What do I need to register?
2
How do I deposit with bKash?
3
How do I claim the welcome bonus?
4
What should I do if I forget my password?
5
How long does a withdrawal take?
6
Where can I get the app?
💬 Get Immediate Help

If you can't find your answer in the FAQ, our team is always ready to help.

Live Chat — 24/7
support@mkpro88.net
Response time: 5 minutes
Related Page
Register Go to Bonuses & Promotions App Download Responsible Gaming Terms & Conditions Privacy Policy
বাংলা